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How to Fix iPhone Is Disabled, Connect to iTunes Not Working

Charlotte Bayley
Charlotte Bayley

Updated:

If you've entered too many incorrect passwords, your iPhone will be unavailable and ask you to connect to iTunes. It is easy to unlock your iPhone using iTunes, just connect your phone to your PC with a USB cable and simply click Restore. However, some reflected that connecting to iTunes does not work, what should they do to unlock a disabled iPhone? This article will tell you.

how to fix iPhone is disabled connect to itunes not working


Part 1: Fix “iPhone disabled, connect to iTunes” without data loss

If you want to fix "iPhone disabled connect to iTunes" without data loss, you can restore the backup data from iTunes, iCloud, or Finder after erasing. But how can a disabled iPhone be backed up without iCloud or iTunes backup? BackupTo tool can help!

Here are the steps to unlock a disabled iPhone using iTunes:

1. Connect your iPhone to your PC with a compatible USB cable.

2. Put your iPhone into Recovery Mode .

3. There will be a dialogue pop-up that asks you to choose Update or Restore. Click Restore.

restore iphone using itunes

After restoring, you can use the Restore Backup feature in iTunes to restore your backup. Then you can enter your iPhone without data loss.

restore backup from itunes

Part 2: What to do if "iPhone is disabled and won’t connect to iTunes"?

You can try the following three ways to fix your iPhone won’t connect to iTunes.

1. Change another USB cable. If you use a USB cable to connect your iPhone and the computer is not working, you may try to use another USB cable to check if it is connected.

2. Force restart your iPhone. Sometimes, force restarting your iPhone can fix most issues! Below will show you how to force start an iPhone in different models.

• iPhone 6s or older: Hold the Home and Side buttons together until you see the Apple logo.

• iPhone 7 or iPhone 7 Plus: Hold the Volume Down button and the Side button simultaneously. Release both buttons at the same time when the Apple logo appears.

• iPhone 8 or later: Press the Vol + button and the Vol - button, then hold the Side button.

3. Install the latest iTunes version. You can uninstall iTunes and then go to download the latest version from the website.

Part 3: How to unlock a disabled iPhone without iTunes?

If the methods mentioned above do not fix "iPhone is disabled and won't connect to iTunes", try to unlock an unavailable iPhone via the following methods.

Method 1: Unlock a disabled iPhone using the iPhone passcode Refixer

iSumsoft iPhone Passcode Refixer is a professional and effective tool to fix iPhone-related problems. With this software, you can unlock a disabled iPhone with one click. Here are the steps for using passcode Refixer to fix the iPhone disabled, connect to iTunes not working:

iSumsoft iPhone Passcode Refixer

iSumsoft iPhone Passcode Refixer

Remove Various Passcodes on Your iPhone, iPad, and iPod Touch

  • Unlock Screen Lock from locked, disabled, or unavailable lock screen
  • Remove Screen Time passcode or Restrictions passcode without data loss
  • Delete iCloud account without Apple ID password
  • Bypass Remote Management (MDM) Screen & Remove MDM Profile
  • Remove iTunes Backup Encryption with one click
  • Detect, View, and Export All Passwords with iOS Password Manager

1. Download and run the iSumsoft iPhone Passcode Refixer .

2. Select Unlock Lock Screen.

tap Find My iPhone

3. Click Start to begin the unlocking process, and connect your iPhone to your computer with a suitable USB cable.

start unlocking process

4. Download the iOS firmware package.

download firmware package

5. Click Unlock to erase and unlock your iPhone. After the process is finished, you can unlock your iPhone without a password and the iPhone is unavailable error has been repaired.

click unlock

Method 2: Erase iPhone via iCloud.com

If you have connected your disabled iPhone to your computer, but the iPhone not showing up in iTunes. Try to visit the iCloud website to erase your iPhone.

1. Visit iCloud.com and log in to iCloud with your Apple ID.

2. Choose Find iPhone.

3. Select your device that needed erasing.

4. Click Erase iPhone. Then your iPhone will be erased and you can get access to it without a passcode.

erase iphone via icloud website

Method 3: Restore a disabled iPhone on Finder

If you have a Mac with macOS Catalina or later, you can use Finder to replace iTunes to restore your iPhone.

1. Connect your iPhone to your Mac with a USB cable, and put your phone into recovery mode.

2. Open Finder and find the Restore iPhone option.

restore iphone via finder on mac

After that, you can get into your iPhone without a password and the warning "iPhone is disabled, connect to iTunes" has disappeared.