Fix iPhone Stuck on support.apple.com/iphone/restore

Is your iPhone stuck on 'support.apple.com/iphone/restore' screen with a computer (or iTunes) and charging cable icons on a black screen? What does the message mean and how to bypass the restore screen? In this post, we will walk you through how to fix an iPhone that says support.apple.com/iphone/restore.

• Why Is the iPhone stuck on the support.apple.com/iphone/restore screen?
• How to Remove support.apple.com/iphone/restore screen?
• Solution 1: Force Restart iPhone
• Solution 2: Use iTunes/Finder
• Solution 3: Use iSumsoft iOS Refixer
• Solution 4: Contact Apple Support Center

Why Is the iPhone stuck on the suppot.apple.com/iphone/restore screen?

When your iPhone says support.apple.com/iphone/restore, it is telling you that your device is in recovery mode. And if you find that you’re stuck at this screen and can’t boot your device properly, it usually indicates a critical software or hardware malfunction. This can happen for various reasons, including improper operation, failed iOS updates, corrupted system files, water damage, etc.

While this message might seem alarming, it is actually a safety mechanism. The screen directs users to Apple’s support page(https://support.apple.com/en-us/108969), but unfortunately, the page only provides general information. In many cases, to truly fix the issue, you’ll need to go beyond what the support page offers and follow targeted solutions.

How to Remove support.apple.com/iphone/restore screen?

Solution 1: Force Restart iPhone

If your phone is stuck in the restore screen due to a manual error, you can force restart your iPhone to get it out of the restore screen. Depending on your iPhone model, follow these steps to hard reset your iPhone:

For iPhone 8 and later

• Press and quickly release the Volume Up button.
• Press and quickly release the Volume Down button.
• Press and keep holding the Side button until the Apple logo appears. Then release it.

For iPhone 7 and 7 Plus

• Press and keep holding both the Volume Down button and the Side button at the same time.
• When the Apple logo appears, release both buttons.

For iPhone 6 and earlier

• Press and keep holding both the Home button and the Side button at the same time for at least 10 seconds until you see the Apple logo.

Solution 2: Use iTunes/Finder

As shown on the iPhone restore screen, you are prompted to connect the iPhone to the computer using a USB cable to solve the problem. However, if you haven't backed up the device previously, this method may lead to data loss. Here is what you need to do:

Step 1: Connect your iPhone to the PC or Mac and put your device into recovery mode.

Step 2: Launch iTunes (on PC) or Finder (on Mac). It is noted that both of them must be up to date.

Step 3: If asked to Update or Restore, click Update and follow onscreen instructions to complete the process.

Note: If the problem is still not solved after the update, repeat step 1 and step 2, but select the Restore option in step 3.

Solution 3: Use iSumsoft iOS Refixer

With iSumsoft iOS Refixer, you can fix the 'support.apple.com/iphone/restore' issue easily and quickly. As a professional tool, this Refixer provides you with 2 repair modes to solve various iOS-related issues, including getting rid of the iPhone restore screen, iPhone getting stuck on the Apple logo, or iPhone being frozen and won't turn on, among others.

Learn how to use this software:

Step 1: Complete the download and installation of iSumsoft iOS Refixer.

Step 2: Launch it and select System Repair on the interface.

Step 3: There are two modes for you to choose from. Standard Mode will not lead to data loss, while Advanced Mode can fix more complicated issues but deleting data. Select one of the modes to proceed based on your needs.

Step 4: Connect the iPhone to the PC.

Step 5: Click Download to get a firmware package and wait for the download to complete.

Step 6: When Repair appears on the screen, click on it to remove 'support.apple.com/iphone/restore' screen.

Step 7: In not a while, as "Repair Successfully" is shown on the screen, the device is repaired and it will restart automatically.

Solution 4: Contact Apple Support Center

If you don't have a computer, you can get help from the Apple Support Centre. With your proof of purchase, and preferably your iPhone box, the Assistant can provide technical support to help you resolve your issue.